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Blowdryer

Heather Jun 05, 2017 08:29AM CDT

Blowdryer defective. I read your warranty coverage for the blowdryer is 1 year. I purchased mine and only used it twice before it stopped working. I was unable to return for coverage within the year because I was living in Hawaii and shipping was not reliable so waited to send from the mainland but ended up traveling abroad longer than expected so have surpassed the warranty timeframe. I was very happy to receive the hairdryer as it was very light and seemed to be good but have been very displeased to have spent so much money on something that only worked twice. My last hairdryer last 10 years and is still working ( cost less than this one). I am a professional stylist so this is a key tool in my kit. Would there be any considerations you could give to service the hairdryer or at least review why it stopped working and if its defective stand by your product to guarantee? Thank you.

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Lya Jun 05, 2017 10:18AM CDT
Hello Heather,

Thanks for reaching out to us!

We received your email, as well.

While we welcome inquiries here, it is always best to email our Customer Advocacy Team directly at info@samvilla.com

Please stay tuned for our reply to your email.

Thanks for your time, Heather!

Best regards,
The Sam Villa Customer Advocacy Team

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