Support Center

INTERNATIONAL SHIPPING INFORMATION

Last Updated: Feb 15, 2018 03:22PM CST
We ship all over the world!
 
You will need to create an account on our website at this link to view pricing and to place orders:
https://www.samvilla.com/pro/customer/account/create/ 

Please see review the following important information for all international orders:

1.    Sam Villa pricing DOES NOT INCLUDE Shipping Fees

2.    Customs Fees are mandatory in every country for shipments coming from the United States. These fees are to be paid prior to delivery and the fees are the responsibility of the recipient - THESE FEES ARE NOT INCLUDED in Sam Villa pricing

3.    Custom Fees vary by country

4.    The Carrier will contact you once your shipment arrives in your country. At that time you will be contacted to pay applicable Customs Fees

5.     We do not enter orders from our website or ship orders on weekends or US national Holidays

6.     All orders are subject to 24-48 hours prior to shipping

7.     We do not ship Dryers outside of North America as they are not manufactured with dual voltage

8.     All Irons are manufactured with dual voltage and can be used all over the world with an adapter, NOT a converter

OUT OF STOCK/BACKORDER ITEMS:
Due to high International shipping costs. taxes and duty fees, we cannot ship any order that includes backordered items. We will hold the order until ALL items are in stock and available to ship. Please contact us if you wish to cancel or change these items via email:
info@samvilla.com and PLEASE INCLUDE YOUR ORDER NUMBER

If an international shipment is refused and/or returned, the customer will be responsible for all taxes, duties, custom fees, brokerage fees and/or shipping charges incurred from the return.

PLEASE NOTE:
• We require the Billing Address for your credit card to be the SAME as your Shipping Address for International orders.

Contact Us

  • Email Us
  • CONTACT

    GENERAL SUPPORT & CUSTOMER SERVICE

    Email Us: info@samvilla.com

    Call Us: 888-812-1115
    • Online Orders & Website Questions - Press Option 1
    • Support for Sam Villa Shear Owners - Press Option 2
    • All Other Questions - Press Option 3

    SUPPORT FOR SAM VILLA SIGNATURE SERIES SHEAR OWNERS

    NORTH AMERICA:
    Precision Edge
    130 East 4th Street
    Pittsburg, CA 94565
    1-800-729-3343

    CANADA:
    Platinum Mobile Sharpening
    175 Panorama Hills Close
    Calgary, AB T3K 5J4 Canada
    403-978-6013

    EUROPE:
    Sensei UK
    Roo Beauty LTD
    kevin@roobeauty.com
    Plymouth, UK
    44 01752 263420

    NEW ZEALAND:
    Edge Revival Sharpening Service
    matt@edgerevival.co.nz
    76 Northland Road Northland Wellington New Zealand 6012
    0274 525 220

    DENMARK:
    Design Professionel
    Sintrupvej 25 B
    Brabrand 8220 Denmark
    458-624-9055

    MEDIA CONTACTS

    Glow Communications
    Suzanne Quinn:
    207-781-2598
    Email: squinn.glow@me.com

info@samvilla.com
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