Support Center

What is Sam Villa's Return Policy?

Last Updated: May 31, 2019 11:51AM CDT
For the first 7 days of your purchase you may return the merchandise for a full money back refund (does not apply to shear returns - see below for more information on shears); 8 to 30 days from the date of purchase for a refund less a $25.00 return fee, excluding any shipping charges. Returns are not accepted after 30 days. 

If you are returning a shear for refund/exchange, there is a $35.00 return fee if the shear has been opened (this applies to shears within the 7 day period as well). 

If your item(s) was purchased using our third party partner, KLARNA, please contact KLARNA directly for more information on any refund/service fees they may deduct (844-KLARNA1).

 
Please be sure to contact our Customer Advocacy team for assistance on returning your tool(s).
An RA (Return Authorization) number is required to return an item, simply contact Customer Advocacy  to request a Return Merchandise Form.

IMPORTANT INFORMATION FOR RETURNS:
• Returns must be made within the time limit specified in our Return Policy.
• Returned products must be in new condition and have all original manufacturers packaging, materials and accessories.
• Items that qualify for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.

Please allow 7-10 business days after we receive the package for your refund to be processed. An email confirmation will be sent to you once the return is processed.

Some items may not be returned for a refund once opened due to hygienic reasons:
• Mannequins
​• Brushes & Combs
• Clips
• Shear Cases
• Capes
• DVDs & Video Games

INTERNATIONAL CUSTOMERS:
Please 
contact Customer Advocacy for important information for returns back to the U.S.

Contact Us

  • Email Us
  • CONTACT

    GENERAL SUPPORT & CUSTOMER SERVICE

    Email Us: info@samvilla.com

    Call Us: 888-812-1115
    • Online Orders & Website Questions - Press Option 1
    • Support for Sam Villa Shear Owners - Press Option 2
    • All Other Questions - Press Option 3

    SUPPORT FOR SAM VILLA SIGNATURE SERIES SHEAR OWNERS

    NORTH AMERICA:
    Precision Edge
    130 East 4th Street
    Pittsburg, CA 94565
    1-800-729-3343

    CANADA:
    Platinum Mobile Sharpening
    175 Panorama Hills Close
    Calgary, AB T3K 5J4 Canada
    403-978-6013

    EUROPE:
    Sensei UK
    Roo Beauty LTD
    kevin@roobeauty.com
    Plymouth, UK
    44 01752 263420

    NEW ZEALAND:
    Edge Revival Sharpening Service
    matt@edgerevival.co.nz
    76 Northland Road Northland Wellington New Zealand 6012
    0274 525 220

    DENMARK:
    Design Professionel
    Sintrupvej 25 B
    Brabrand 8220 Denmark
    458-624-9055

    MEDIA CONTACTS

    Glow Communications
    Suzanne Quinn:
    207-781-2598
    Email: squinn.glow@me.com

info@samvilla.com
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