Support Center

What is Sam Villa's Exchange Policy?

Last Updated: Aug 27, 2018 11:56AM CDT
For the first 30 days of your purchase you may return damaged or faulty merchandise for an exchange of the same product. Shipping charges and exchange/return fees will apply. An RMA (Return Material Authorization) number is required to return an item, simply contact customer service to request a Return Merchandise Form at 1-888-812-1115 or email info@samvilla.com. All returns must meet our guidelines.

Note: A $40-$50 exchange/return fee will be deducted from your refund should you decide to exchange/return your shear.

Please allow up to 5 business days after we receive your item(s) for exchange before a replacement it sent out. An email confirmation will be sent to you once the exchange is completed.

Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs.


 

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    Email Us: info@samvilla.com

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    SUPPORT FOR SAM VILLA SIGNATURE SERIES SHEAR OWNERS

    NORTH AMERICA:
    Precision Edge
    130 East 4th Street
    Pittsburg, CA 94565
    1-800-729-3343

    CANADA:
    Platinum Mobile Sharpening
    175 Panorama Hills Close
    Calgary, AB T3K 5J4 Canada
    403-978-6013

    EUROPE:
    Sensei UK
    Roo Beauty LTD
    kevin@roobeauty.com
    Plymouth, UK
    44 01752 263420

    NEW ZEALAND:
    Edge Revival Sharpening Service
    matt@edgerevival.co.nz
    76 Northland Road Northland Wellington New Zealand 6012
    0274 525 220

    DENMARK:
    Design Professionel
    Sintrupvej 25 B
    Brabrand 8220 Denmark
    458-624-9055

    MEDIA CONTACTS

    Glow Communications
    Suzanne Quinn:
    207-781-2598
    Email: squinn.glow@me.com

info@samvilla.com
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