Support Center

How do I Return an Item?

Last Updated: May 02, 2019 11:58AM CDT
At Sam Villa®, we strive to make our customers' return process hassle free. As all returns must meet our guidelines, please review our full Return Policy carefully.

• An RA (Return Authorization) number is needed to return an item. Please call our customer service department (1-888-812-1115) to
or email info@samvilla.com request a Return Authorization Form and include it in the return along with a copy of the original invoice.
• Returns must be made within the time limit specified in our Return Policy.
• Returned products must be in new condition and have all original manufacturers packaging, materials and accessories.
• Securely package the product you wish to return within another box, do not write or place shipping labels or stickers on the manufacturer's packaging.


Some items may not be returned for a refund once opened due to hygienic reasons:
• Mannequins
​• Brushes & Combs
• Clips
• DVDs & Video Games
• Shear Cases

• Capes
 

Contact Us

  • Email Us
  • CONTACT

    GENERAL SUPPORT & CUSTOMER SERVICE

    Email Us: info@samvilla.com

    Call Us: 888-812-1115
    • Online Orders & Website Questions - Press Option 1
    • Support for Sam Villa Shear Owners - Press Option 2
    • All Other Questions - Press Option 3

    SUPPORT FOR SAM VILLA SIGNATURE SERIES SHEAR OWNERS

    NORTH AMERICA:
    Precision Edge
    130 East 4th Street
    Pittsburg, CA 94565
    1-800-729-3343

    CANADA:
    Platinum Mobile Sharpening
    175 Panorama Hills Close
    Calgary, AB T3K 5J4 Canada
    403-978-6013

    EUROPE:
    Sensei UK
    Roo Beauty LTD
    kevin@roobeauty.com
    Plymouth, UK
    44 01752 263420

    NEW ZEALAND:
    Edge Revival Sharpening Service
    matt@edgerevival.co.nz
    76 Northland Road Northland Wellington New Zealand 6012
    0274 525 220

    DENMARK:
    Design Professionel
    Sintrupvej 25 B
    Brabrand 8220 Denmark
    458-624-9055

    MEDIA CONTACTS

    Glow Communications
    Suzanne Quinn:
    207-781-2598
    Email: squinn.glow@me.com

info@samvilla.com
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