IMPORTANT INFORMATION FOR RETURNS:
• Returns must be made within the time limit specified in our Return Policy.
• Returned products must be in new condition and have all original manufacturers packaging, materials and accessories.
As for shears returns, please know that we offer a '15 Day Trial' period to try any Sam Villa Shear. If you don't love it...return it.
IMPORTANT NOTE ON 15 DAY SHEAR TRIAL PERIOD:
• For continental U.S. customers, a $40 return fee will be deducted from your refund should you decide to return your shear. Fee includes your return shipping.
AFTER 15 DAY TRIAL PERIOD (MORE THAN 15 DAYS, LESS THAN 30 DAYS):
• A $50 return fee will be deducted from your refund should you decide to return your shear. Fee includes your return shipping.
• For Hawaii, Alaska, and International customers: A $50 return fee plus shipping costs will be deducted from your refund should you decide to return your shear.
Note: We do not accept customer returns after 30 days of purchase.
Please be sure to contact our Customer Advocacy team for assistance on returning your shear.
Items that qualify for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
Please allow 7-10 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
Important Note for International Customers:
Please contact Customer Advocacy for important information for returns back to the US.