Support Center

What is Sam Villa's Return Policy?

Last Updated: Mar 15, 2018 03:58PM CDT
For the first 7 days of your purchase you may return the merchandise for a full money back refund; 8 to 30 days from the date of purchase for a refund less a $25.00 return fee, excluding any shipping charges. Returns are not accepted after 30 days.

As for shears returns, p
lease know that we offer a '15 Day Trial' period to try any Sam Villa Shear. If you don't love it...return it. 

IMPORTANT NOTE ON 15 DAY SHEAR TRIAL PERIOD: 
• 
For continental U.S. customers, a $40 return fee will be deducted from your refund should you decide to return your shear. Fee includes your return shipping. 
• For Hawaii, Alaska, and International customers: A $40 return fee plus shipping costs will be deducted from your refund should you decide to return your shear. 

Please be sure to contact our Customer Advocacy team for assistance on returning your shear.
 
Note: We do not accept customer returns after 30 days of purchase.

An RA (Return Authorization) number is required to return an item, simply contact Customer Advocacy  to request a Return Merchandise Form.

Items that qualify for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.

Please allow 7-10 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.

Important Note for International Customers:
Please 
contact Customer Advocacy  for important information for returns back to the US.
 

Contact Us

  • Email Us
  • CONTACT

    GENERAL SUPPORT & CUSTOMER SERVICE

    Email Us: info@samvilla.com

    Call Us: 888-812-1115
    • Online Orders & Website Questions - Press Option 1
    • Support for Sam Villa Shear Owners - Press Option 2
    • All Other Questions - Press Option 3

    SUPPORT FOR SAM VILLA SIGNATURE SERIES SHEAR OWNERS

    NORTH AMERICA:
    Precision Edge
    130 East 4th Street
    Pittsburg, CA 94565
    1-800-729-3343

    CANADA:
    Platinum Mobile Sharpening
    175 Panorama Hills Close
    Calgary, AB T3K 5J4 Canada
    403-978-6013

    EUROPE:
    Sensei UK
    Roo Beauty LTD
    kevin@roobeauty.com
    Plymouth, UK
    44 01752 263420

    NEW ZEALAND:
    Edge Revival Sharpening Service
    matt@edgerevival.co.nz
    76 Northland Road Northland Wellington New Zealand 6012
    0274 525 220

    DENMARK:
    Design Professionel
    Sintrupvej 25 B
    Brabrand 8220 Denmark
    458-624-9055

    MEDIA CONTACTS

    Glow Communications
    Suzanne Quinn:
    207-781-2598
    Email: squinn.glow@me.com

info@samvilla.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete