As for shears returns, please know that we offer a '15 Day Trial' period to try any Sam Villa Shear. If you don't love it...return it.
IMPORTANT NOTE ON 15 DAY SHEAR TRIAL PERIOD:
• For continental U.S. customers, a $40 return fee will be deducted from your refund should you decide to return your shear. Fee includes your return shipping.
Please be sure to contact our Customer Advocacy team for assistance on returning your shear.
An RA (Return Authorization) number is required to return an item, simply contact Customer Advocacy to request a Return Merchandise Form.
Items that qualify for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
Please allow 7-10 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
Important Note for International Customers:
Please contact Customer Advocacy for important information for returns back to the US.