Our shears can have a life span of 10-20 years. The original edge however, will only last a year or so. Therefore, for 90% or more of the life of your shear, the Service Center who sharpens them will determine how much you enjoy using them. Your shear is also only guaranteed when serviced by our authorized Service Centers. Each of these facilities is equipped with our factory equipment and has been trained in our factory to service our shears. Our Service Centers will provide you with ‘like new’ service whenever you need it.
This is especially important with our state of the art convex edge shears. Convex blades provide the smoothest possible cut and convex blades last much longer than beveled shears, but convex blades are more difficult to make and to re-sharpen. We also use proprietary methods to finish the edges on our texture shears, so using an alternate shear sharpener on those shears can ruin their performance.
Please review the contacts for our authorized Service Centers for sharpening and repair in the United States, Canada and Europe. Contact them when you need service to determine the current charges involved.
If you live in and purchased your shears in the UNITED STATES:
Sam Villa has contracted exclusively with Precision Edge, one of the finest service and repair centers in the world, to handle warranty and repair service for the life of your Sam Villa shears.
Your shear came with a prepaid USPS service label sticker inside the box. At such time that your shears require sharpening or service, please call the 800 number on the sticker to pre-book service and to meet your specific needs. Doing so will also activate the prepaid postage and insurance.
This is important, please do not just send your shear without calling first.
UNITED STATES ONLY - SEE BELOW FOR OUTSIDE OF THE US
130 East 4th Street
Pittsburg, CA 94565 USA
If you no longer have your service label, contact the Sam Villa Customer Advocacy Team via email and we will reply to you with another label:
NOTE: There are no rules or license for governing sharpening services, therefore, many are poorly trained and incapable of properly servicing your shear. Using the Sam Villa recommended service center, Precision Edge, is the only way to protect yourself and to keep your lifetime shear warranty. Having another sharpening service sharpen your shears will void your warranty.
The following are Sam Villa approved Service Centers in CANADA and EUROPE
Platinum Mobile Sharpening
175 Panorama Hills Close
Calgary, AB T3K 5J4 Canada
Roo Beauty LTD
44 01752 263420
Sintrupvej 25 B
Brabrand 8220 Denmark
402 Intaba Building
25 Protea Road, Claremont, Cape Town 7708
Please contact us if you have any questions for more information: